• Your Trusted Car Damage Repair Provider!

FAQ

FAQ

Frequent Questions

If you have any questions not on the FAQ’s then contact our team with your query and we will get back to  you within 1 working day.

At ilovemycar.co.uk, we specialise in exterior repairs—including panel damage, bumper and trim replacement, alloy wheel refurbishment, wheel alignment, and tyre replacement. We don’t cover internal panel repairs, mechanical or engine work, or suspension—these are assessed and handled on a bespoke, case-by-case basis. For any such issues, we recommend calling our team for more details and guidance. If you have a dashboard warning light, we suggest visiting a qualified mechanical garage to resolve the issue before your repair to avoid delays.

Claiming through your insurance for car repairs might seem like the easy option, but it can end up costing you more. You’ll likely pay an excess (which could rise after the claim), face increased premiums, and if the car is written off, your policy ends—often leaving you with a payout that doesn’t cover a replacement. At ilovemycar.co.uk, we help you explore smarter, more cost-effective repair options without the insurance headache.

If your repair quote is higher than expected, don’t worry—ilovemycar.co.uk has you covered. In cases where going through insurance becomes the more cost-effective route, we can handle the entire claim process on your behalf. You won’t need to go anywhere else—your car gets repaired, the insurer picks up the bill, and you’ll even get a courtesy car to keep you moving. The only thing you’ll need to do is pay your policy excess when collecting your vehicle. Simple, stress-free, and fully managed by our expert team.

At ilovemycar.co.uk, we secure unbeatable repair prices thanks to the volume of work we bring to our trusted network—thousands of insurance repairs every month. This buying power means we get discounted rates on parts, paint, and labour, and by scheduling repairs during the bodyshops’ quieter times, we save even more—passing those savings directly on to you. With us, you get top-quality repairs at a fraction of the usual cost, without compromising on service.

With a trusted network of over 400 approved repairers across England, Wales, and Scotland, ilovemycar.co.uk has you covered—no matter where you are. Our repairers work with major insurers and meet the highest industry standards, so you can rest assured your vehicle is in expert hands. While most customers will have a repairer close by, please note that in some more remote or outlying areas, the nearest bodyshop may be a little further away due to location. Either way, we’ll make sure your repair is handled smoothly and professionally, wherever you’re based.

If the accident wasn’t your fault, ilovemycar.co.uk offers two smart ways to handle it—saving you time, stress, and unnecessary costs.

For minor damage, if the at-fault party agrees to cover the cost, we can carry out the repair and charge them directly. We’ll even provide a small courtesy car during the repair to keep you mobile, all while keeping costs low.

If the damage is more extensive, or the at-fault party hasn’t agreed to pay, we can take care of everything through a credit repair process. That means we’ll provide you with a like-for-like replacement vehicle, carry out all repairs at no cost to you, and best of all—it won’t affect your insurance or your no-claims bonus.

Either way, we’ll handle the hard part, so you can get back on the road with confidence.

At ilovemycar.co.uk, our focus is on keeping repair costs as low as possible for you—which is why, unlike insurers, we don’t automatically include a courtesy car. This allows us to pass on significant savings and offer you the best possible price for your vehicle repairs.

However, if you do need a car while yours is in the bodyshop, we can provide a competitive quote for a hire vehicle. And for repairs over £5,000 (inc. VAT), the bodyshop will offer a courtesy car free of charge—you’ll just need to cover the insurance and any applicable excess during the repair period.

If your accident was not your fault and qualifies for a credit repair, we’ll provide a like-for-like replacement vehicle at no cost to you, with no impact on your insurance. Either way, we’ll keep you moving without breaking the bank.

BSI Accredited Bodyshops – Quality You Can Trust

Our bodyshops are fully BSI Kitemark™ accredited, which means they meet the highest standards of quality and safety in accident repair. This prestigious certification ensures that all repair work is carried out using the correct methods, materials, and equipment – giving you complete confidence in the work we do.

We’re proud to offer a 3-year warranty on all repairs, covering both parts and workmanship. Whether it’s minor cosmetic damage or major structural repairs, you can be assured that your vehicle will be restored to its pre-accident condition with precision and care.

Getting a quote with ilovemycar.co.uk is quick and hassle-free. Just fill in our simple online form and upload a few images of the damage—we’ll get back to you within 1 working day with a clear, no-obligation estimate that’s valid for 7 days. Once you’re happy to go ahead, a £29.99 holding fee (inc. VAT) secures your booking. The best part? That fee is refunded in full when the repair is completed and you settle the final balance. Fast, fair, and fully transparent from start to finish.

Once you’ve accepted your estimate and paid the £29.99 holding fee, we’ll get straight to work by assigning your repair to one of our trusted, accredited bodyshops. The repairer will contact you to confirm your job is booked into their system. Then, as soon as a discounted repair slot becomes available—usually during their quieter periods—they’ll call you with at least 4 working days’ notice to arrange either collection of your vehicle or for you to drop it off. It’s all designed to be smooth, efficient, and cost-effective—leaving you with one less thing to worry about.
Once your repairs are complete, the bodyshop will take detailed images of the work and send them to the ilovemycar.co.uk team for quality assurance. Our experts carefully review everything to ensure your vehicle has been repaired to the highest insurance and UK industry standards. The bodyshop will then contact you to let you know your car is ready for collection. When you arrive, they’ll walk you around the vehicle so you can inspect the repair in person. You can pay the remaining balance using Visa, debit/credit card, or cash—and here’s the best part: the repair cost will be discounted by £29.99 (inc. VAT) to fully reimburse you for your holding fee. Finally, we’ll email you a Certificate of Repair, signed by an official insurance-approved engineer, giving you full proof your car was repaired to professional, accredited standards.
At ilovemycar.co.uk, we pride ourselves on quality, and while issues with repairs are extremely rare, your peace of mind is our priority. If anything isn’t quite right, simply give our team a call—we’ll handle everything from there. We’ll liaise directly with the bodyshop to ensure any concerns are quickly resolved. All our approved repairers are under strict contract and obligation to deliver work to the highest standard, and their service is fully guided by the Financial Ombudsman’s code of practice. You’re in safe hands, every step of the way.
At ilovemycar.co.uk, we’re confident you’ll love our service—but if you decide not to go ahead with the repair after paying your £29.99 (inc. VAT) holding fee, please note that this amount is non-refundable. That’s because the fee is used to secure a dedicated repair slot with one of our accredited bodyshops, ensuring your vehicle is prioritised in their schedule. It covers admin and booking costs on your behalf—even if the repair doesn’t go ahead. We’re always here to help you make the best decision, but this small fee helps us keep the process smooth and fair for everyone.

Excellent Service

At ilovemycar.co.uk, we’re committed to delivering a smooth, stress-free repair experience from start to finish. Our team goes the extra mile to ensure quality, value, and outstanding customer service every step of the way.

Experienced Team

At ilovemycar.co.uk, our experienced team of professional vehicle repair specialists includes accredited, insurance-approved assessors who ensure every estimate is accurate and every repair meets the highest standards. You can trust us to get it right, every time.

Passionate About Repairs, Focused on You

At ilovemycar.co.uk, we’re genuinely passionate about repairing cars and delivering an exceptional customer journey. From your first enquiry to the final handover, we’re here to make the process smooth, transparent, and stress-free.

Have you any questions then feel free to ask our team